faq

We ship globally, with the exception of warzone territories and North Korea. If you are having any issues processing your order, please contact customer service.

Yes, provided your order has not been processed. Please provide us with your order number and the updated address ASAP. We are only able to make changes to your order if it has not yet been processed.

Unfortunately, we will not be able to assist you if the order has already been shipped. You will need to contact the shipping service directly and reroute your package using the tracking number provided. 

Aside from pre-orders, regular orders are processed and shipped within 24 hours from the day they are received (M-F).  Orders placed after 12 pm EST are processed the next business day. You’ll get a shipment notification email with a tracking number as soon as your package ships.

Use the tracking number, which you’ll receive in a confirmation email, to track your package.

Order confirmation emails may be delayed as a result of high order
volume. We can definitely check on your behalf.

Items shipped outside of the United States are subject to duties, taxes, handling and/or other miscellaneous charges as defined by the country of import. The countries that require duties, taxes, handling and/or other miscellaneous fees are to be paid at the time of delivery.

At this time, Portals Parfums products are sold exclusively here.

Some items may have limits, due to the exclusivity of our products.

Fiery Passion Key
Notes – Strawberry, Pink Peony, Jasmine, Vanilla 

Earthy Abundance Key
Notes – Green Tea, Upcycled Turmeric Leaf LMR, Lavender Absolute LMR, Vanilla
CO2 LMR 

Air of Clarity Key
Notes – Caramel, Coconut, Ambroxan, Tonka Bean 

Water of Intuition Key
Notes – Sandalwood New Caledonia LMR, Cedarwood Heart Virginia LMR, Amber, Musk text to share the answer to the question with your customers.

At this time, the Portals Parfums collection is sold as a set. It comes in a 1ft tall sculpture and is a perfect way to sample the collection. 

We encourage you to wear whichever fragrance reflects your personal taste. 

We recommend spraying at least once on your pulse points: on your wrists and neck. 

Our products are long-lasting! They will last throughout the day or night. For best results, we recommend spraying a few times on your wrists and neck.

All sales are considered FINAL and are not eligible for returns or exchange. We reserve the right to refuse any returns at any time. Before you place your order, please confirm that all your information, including your shipping address, name, phone number, credit card information, and fragrance selection is correct; we are not responsible for an incorrect address, updating your address, changing the order once an order has been placed. Thank you.

If you received the wrong item, or if the item arrived damaged, please send us photos if available and we’d be happy to look into a swift resolution for you.

Check out our social links below to keep up with all our updates. 

Instagram: @portalsparfums