Shipping / Ordering

  • We ship globally, with the exception of warzone territories and North Korea. If you are having any issues processing your order, please contact customer service.

  • Yes, provided your order has not been processed. Please provide us with your order number and the updated address ASAP. We are only able to make changes to your order if it has not yet been processed.

  • Unfortunately, we will not be able to assist you if the order has already been shipped. You will need to contact the shipping service directly and reroute your package using the tracking number provided. 

  • Aside from pre-orders, regular orders are processed and shipped within 24 hours from the day they are received (M-F).  Orders placed after 12 pm EST are processed the next business day. You’ll get a shipment notification email with a tracking number as soon as your package ships.

  • Use the tracking number, which you’ll receive in a confirmation email, to track your package.

  • Order confirmation emails may be delayed as a result of high order
    volume. We can definitely check on your behalf.

  • Items shipped outside of the United States are subject to duties, taxes, handling and/or other miscellaneous charges as defined by the country of import. The countries that require duties, taxes, handling and/or other miscellaneous fees are to be paid at the time of delivery.

  • At this time, Portals Parfums products are sold exclusively here.

  • Some items may have limits, due to the exclusivity of our products.

  • Holding items in your cart does NOT reserve them. Product availability is extremely limited and may sell out before your purchase is complete. Order transactions are processed in the order they are received.


  • Fiery Passion Key
    Notes – Strawberry, Pink Peony, Jasmine, Vanilla 

    Earthy Abundance Key
    Notes – Green Tea, Upcycled Turmeric Leaf LMR, Lavender Absolute LMR, Vanilla
    CO2 LMR 

    Air of Clarity Key
    Notes – Caramel, Coconut, Ambroxan, Tonka Bean 

    Water of Intuition Key
    Notes – Sandalwood New Caledonia LMR, Cedarwood Heart Virginia LMR, Amber, Musk text to share the answer to the question with your customers.

  • At this time, the Portals Parfums collection is sold as a set. It comes in a 1ft tall sculpture and is a perfect way to sample the collection. 

  • We encourage you to wear whichever fragrance reflects your personal taste. 

  • We recommend spraying at least once on your pulse points: on your wrists and neck. 

  • Our products are long-lasting! They will last throughout the day or night. For best results, we recommend spraying a few times on your wrists and neck.

  • Absolutely not. Our products are cruelty-free.


  • All sales are considered FINAL and are not eligible for returns or exchange. We reserve the right to refuse any returns at any time. Before you place your order, please confirm that all your information, including your shipping address, name, phone number, credit card information, and fragrance selection is correct; we are not responsible for an incorrect address, updating your address, changing the order once an order has been placed. Thank you.

  • If you received the wrong item, or if the item arrived damaged, please send us photos if available and we’d be happy to look into a swift resolution for you.

  • For customer service inquiries, please support@portalsparfums.com

    Our Customer Service team is available M-F 9am - 5pm PST. We do our best to respond to all customers within 48 hours. Response times may be extended during holidays and promotions. Inquiries are answered in the order they are received; please only send one email, sending more place you at the end of the queue.


  • Your credit card will be charged as soon as your order is accepted.


  • Your payment will be processed when you pre-order an item. As soon as the product gets to our warehouse, we’ll ship it to you. You’ll then receive a shipment confirmation email with tracking information. 


  • Check out our social links below to keep up with all our updates. 

    Instagram: @portalsparfums

  • New product and restock information will always be announced on our official Instagram account @portalsparfums and on our newsletter; be sure to sign up to receive all the latest updates and promotion information.