Return Policy


Last updated: October... 2023

We appreciate your business and want to ensure you have a clear understanding of our return policy.

1. Returns Not Accepted - We take great pride in the quality of our products and the satisfaction of our customers. Unfortunately, due to various factors, we are unable to accept returns on any of our products at this time. Please carefully review your order before completing your purchase.  

2. Quality Assurance - We are committed to delivering high-quality products to our customers. Before shipping, every item undergoes a rigorous quality inspection to ensure it meets our standards. If you receive a damaged or defective product, please contact our customer support team upon receiving your order for assistance. We will work diligently to resolve the issue to your satisfaction.  

3. Cancellations and Modifications - We understand that circumstances may change, and you may need to cancel or modify your order. Please reach out to our customer support team as soon as possible if you need to make any changes to your order. We will do our best to accommodate your request before your order is shipped.  

4. Shipping Errors - In the rare event that we make an error with your order, such as shipping the wrong item, please contact us upon receiving your order, and we will promptly correct the mistake. We may request that you return the incorrect item, but we will cover any associated shipping costs.  

5. Contact Us - If you have any questions, or concerns, or need assistance with your order, please don't hesitate to contact our customer support team. You can reach us by email: support@portalsparfums.com and our representatives will be happy to assist you.  

6. Modifications to This Policy - We reserve the right to make changes to this return policy at our discretion. Any updates will be posted on our website and will become effective immediately. It is your responsibility to review our return policy periodically for any changes.  By shopping at Portals Parfums, you acknowledge that you have read and agree to our return policy as outlined above. We appreciate your understanding and support.